Use Case
This solution applies when:
- A user tries to open a Visio chart and receives a message that it is already open.
- The user is no longer actively using Mavim Manager.
- The session was not properly terminated.
Step-by-Step Instructions
What Causes a Disconnected Session?
A Disconnected session may occur due to:
- Mavim Manager crashing.
- Closing the browser directly
and not using File → Close or the Mavim Manager close button.
- Clicking Abort in a dialog box instead of refreshing the browser.
- Leaving Mavim Manager idle for a long time (browser sleep mode).
- Battery or power settings that put the device to sleep.
How to Resolve It
- Wait for automatic timeout: Disconnected sessions end automatically after 6 hours.
- Contact the Service Desk: If you need immediate access, the session must be manually terminated by the Service Desk.
- End a frozen session yourself: If Mavim Manager is still open but unresponsive, follow this guide: End a frozen session
Tips
- Always close Mavim Manager properly via File → Close or the designated close button.
- Avoid leaving Mavim Manager idle for long periods.
- Adjust browser and power settings to prevent sleep mode: see Change sleep mode setting
