Data from TOPDesk can be imported into a Mavim Manager database. Below are the steps required to achieve this.
1. In Mavim Manager, select the tab Modelling
2. Now select Import > TOPDesk Asset Management
3. You must now enter your TOPDesk information and click Connect so that the software can log in and make use of the TOPDesk API:
Note: The user account you use for the import must be a TOPDesk API account.
4. Once all information has been entered, click OK to complete the import. A progress bar will give an indication of how long the import will take. All information that is available through the provided URL will be imported to the database.
It is important to note that when you select a topic for which a TOPDesk import has already been done and you start the import process once more, you will see the information that was used for the previous import. This means that you will be able to update the information from the previous import in the event that something was changed on the TOPDesk side.
If you use a different URL for importing on a topic for which an import was already done, any information from the previous import will be overwritten.
NOTE: Topics that have been imported from TOPdesk and are published to the Mavim Portal will automatically have a link in the Portal description that will navigate the user directly to the asset in TOPdesk.
