Why does this happen?
A task may expire due to:
- A new version of the process being published.
- The due date of the task being reached.
How to resolve it:
To allow users to continue working with expired tasks:
- Log in to the portal as an Administrator.
- Go to the General tab.
- Under Portal Customizations, locate the setting:
- Disable persist on expired tasks
- Remove this setting.
Once this is done, users will be able to complete the expired task.
If the setting remains enabled:
- Users will still see the task in their dashboard.
- They can open the task, but cannot make changes.
- The only available action will be to remove the task.
