Unable to access a Mavim publication after entering the Mavim Cloud URL

Why this happens

Mavim uses an ADFS (Active Directory Federation Services) link for Single Sign-On (SSO) authentication.
If the token signing certificate in ADFS has expired, Mavim can no longer validate authentication requests. As a result, users may see an informational page instead of the intended publication.

How to resolve the issue

1. Check if the ADFS token signing certificate has expired

   • In your organization’s ADFS management console, verify the certificate expiration date.

   • If expired, renew or replace the certificate.

2. Export the new token signing certificate

   • Export the updated certificate in Base64 (.CER) format.

   • Ensure the exported file includes the public key.

3. Send the certificate to Mavim Support

   • Contact Mavim Support and provide the exported certificate (servicedesk@mavim.com).

   • The Mavim team will update the configuration on their side with the new certificate.

4. Verify the connection

   • Once Mavim has applied the new certificate, test the SSO link again (for example, https://xxx.mavimcloud.com).

   • You should now be able to access the desired publication.

Important notes

• The web app’s connection to ADFS is a manual configuration.

• Certificate updates are not applied automatically.

• You must send the new token signing certificate to Mavim each year when it is renewed or replaced.