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Unable to Load Tickets in Mavim Customer Portal Due to Strict Browser Privacy Settings

If you're unable to submit or view tickets in the Mavim Customer Portal (via knowledge.mavim.com/tickets), it may be due to strict privacy settings in your browser—particularly in Microsoft Edge.

Issue:

  • The portal keeps loading indefinitely after successful SSO login.
  • No tickets or interface elements appear.

Solution:

Adjust the Tracking Prevention settings in Microsoft Edge:

  1. Open Microsoft Edge.
  2. Click the three dots (⋯) in the top-right corner.
  3. Go to Settings.
  4. Navigate to Privacy, search, and services.
  5. Under Tracking prevention, change the setting from Strict to Balanced.

This adjustment allows the portal to load correctly while still maintaining a reasonable level of privacy protection.

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