Use Case
This article is relevant when:
- You are trying to delete or reassign a user license in MCC.
- You see an
icon next to a user instead of an 
button. - You want to understand the license reassignment limitations.
Explanation
Named-User Licensing Model
Mavim licenses are assigned to specific named users. By default, licenses cannot be freely reassigned unless your contract includes a Re-Assignable License clause.
If you want full flexibility to reassign licenses, contact your Mavim Account Manager to request a quote and update your agreement.
License Reassignment Rules
Grace Period (First 2 Months After Purchase)
- You can freely reassign licenses to set up your project team.
After the Grace Period
- Users created during the grace period cannot be reassigned for 12 months.
- New users created after the grace period are locked for 12 months from their creation date.
- License type changes also trigger a 12-month lock.
- 15-minute window: After creating or modifying a user, you have 15 minutes to correct errors.
What Does the “i” Icon Mean?
- The “i” icon indicates that the user is locked due to license restrictions.
- You cannot delete or edit this user unless an exception is granted.
What You Can Do
- Contact your Account Manager: Request a one-time license reassignment with justification.
- If approved, the Service Desk can unlock the user so you can delete or reassign the license.
