Skip to content
English
Customer Portal Sign in
  • There are no suggestions because the search field is empty.

Why does the Portal link not show the expected information?

When clicking a link to the Portal, you may sometimes see an unexpected screen instead of the intended content. This can have several causes.

   

Possible causes and how to check them

  • The link points to content that no longer exists

    • The link may be outdated or the referenced element was removed in a newer version.

    • Test this by entering https://xxx.mavimcloud.com directly in your browser. If the Portal itself loads, the issue is with the specific link.

  • No access rights for the publication

    • The link may point to content that you don’t have permission to view.

    • Again, test by opening https://xxx.mavimcloud.com. If the Portal opens normally, the issue is access-related.

  • Incorrect cached credentials

    • Your browser may automatically fill in old or incorrect login credentials.

    • Try opening the link in an InPrivate window (CTRL+SHIFT+N), then log in manually with the correct account.

  • Temporary internet or connection issue on your PC

    • If other websites also do not work on your device, but colleagues can access the Portal, the issue is local to your computer.

  • Network issue within your organization

    • If other websites fail and colleagues on the same network also cannot access the Portal, the problem is with the shared network connection.

  • Issue on Microsoft’s side

    • If multiple Portals are affected at the same time, the issue may be with Microsoft services.

Next steps

  • Start by testing the Portal root URL (https://xxx.mavimcloud.com) to confirm whether the issue is with the Portal itself or with the specific link.

  • If the Portal opens, check whether the problem is due to access rights, outdated links, or cached credentials.

  • If the Portal does not open, verify your network connection and check with colleagues to see if the issue is broader.