Things to check:
-
Try a Different Browser
Open the Portal URL in another browser (e.g., Firefox, Edge, Safari). -
Use an InPrivate/Incognito Window
- Shortcut: CTRL + SHIFT + N
- This bypasses cached data and cookies.
-
Clear Your Browser Cache
Cached files can cause outdated or corrupted data to load. Clearing the cache ensures fresh content is loaded from the Portal.
How to Clear Cache (Per Browser):
Google Chrome
- Click the three dots in the top-right corner.
- Go to Settings → Privacy & Security → Clear browsing data.
- In the Basic tab, check Cached images and files.
- Uncheck other options.
- Click Clear data.
Mozilla Firefox
- Click the three horizontal lines in the top-right corner.
- Go to Settings → Privacy & Security.
- Scroll to Cookies and Site Data.
- Click Clear Data, check both options, and click Clear.
Microsoft Edge
- Click the three dots in the top-right corner.
- Go to Settings → Privacy, search, and services.
- Click Clear browsing data → Choose what to clear.
- Check Cached images and files and Cookies.
- Click Clear Now.
Safari (Mac)
- In the menu bar, click Safari → Settings → Advanced.
- Enable Show features for web developers.
- In the menu bar, click Develop → Empty Caches.
Final Step:
After clearing the cache:
- Close all browser windows (except the one used to clear the cache).
- Then close that browser as well.
- Restart a fresh browser session and try again.
